PolicyReturn and Refund Policy
We are confident in the quality of our products and offer a 30-day money-back guarantee.
If you are not completely satisfied with the items you receive, you may return them within 30 days of delivery.
Return Conditions:
The product must be undamaged.
The product must be unused.
How to Return?
You may initiate a return within 30 days of receiving the item.
Please Note
We offer free returns in the following situations:
Logistics issues: No tracking updates for more than 15 days.
Significant product defects or quality issues.
For other return requests, the customer is responsible for return shipping costs.
Returns:
You must return the items within 30 days of notifying us of your decision to cancel. Unless the item is defective or we have agreed otherwise, you are responsible for return shipping costs.
Refunds:
We will refund all payments received from you (including standard shipping costs) within 10 days of receiving the returned items. Refunds will be issued via the original payment method used for the purchase.
Exceptions:
The right of cancellation does not apply to: sealed goods that are unsuitable for return due to health protection or hygiene reasons and have been unsealed after delivery; or goods made to your specifications or clearly personalized. Please follow the steps below to request a return:
You can send the following information to [email protected]: